Explore detailed ratings, booking experience, customer support insights, and travel deals from Trip.com.
Trip.com is one of the world’s leading online travel agencies (OTAs), widely known for offering affordable flights, hotels, train tickets, and vacation packages. With a strong presence in Asia and expanding influence globally, Trip.com provides users with competitive pricing, multiple currency options, and a smooth mobile app experience.
This 2025 review breaks down the overall user experience, booking reliability, customer support performance, refund policies, pricing transparency, and additional travel services Trip.com offers.
Trip.com stands out for its user-friendly interface and fast loading speeds. The mobile app is especially praised for its intuitive design, personalized deals, and easy booking process. Travelers can manage itineraries, receive flight updates, and track reservations through the app.
One of Trip.com’s biggest strengths is its competitive pricing. It often features lower fares compared to other OTAs due to exclusive deals with airlines and hotels. Flash sales, loyalty points, and special app-only discounts also help users save more. However, taxes and fees may vary depending on the region and provider.
Most bookings on Trip.com are confirmed instantly. Flight and hotel reservations generally sync well with the airline or hotel system. However, some third-party bookings may take additional processing time. Trip.com usually sends frequent email and app notifications to keep travelers updated.
Customer service quality can vary. While live chat and WhatsApp support are helpful, response times may be quicker during Asian business hours. Trip.com provides multilingual support, but refund-related concerns can sometimes take longer to resolve.
Refund policies depend heavily on the airline or hotel’s terms. Trip.com processes refunds but may charge service fees in certain cases. Flexible booking options are available, though cancellation fees may apply. Refund processing time can range from a few days to several weeks.
Trip.com offers more than just flights and hotels. Users can book:
Trip.com is a reliable, user-friendly, and affordable travel booking platform in 2025. It is especially ideal for travelers looking for good deals, easy mobile management, and worldwide booking options. While refund delays and additional fees may occur, its convenience, global service range, and competitive pricing make it a strong choice for both domestic and international travel.